Refund Policy Guide

We are dedicated to ensuring your satisfaction by delivering prompt eSIM activation services. Please read this policy thoroughly before making any purchase. By using our services, you agree to the terms outlined below.

1. Ensure eSIM Compatibility Before Purchase

Before purchasing an eSIM, verify that your device is eSIM-compatible and network unlocked. Please consult your device manufacturer or carrier if you have any compatibility questions, as we cannot provide refunds for devices that are incompatible with eSIM technology.

2. Submission of IMEI and EID Information

After completing your purchase, you must update your profile with your device's IMEI and EID numbers within 48 hours. This information is essential to activate your eSIM, and failure to provide accurate details within this time frame may impact your service.

3. Non-Refundable Prepaid Service

Due to the nature of prepaid eSIM activation services, we do not offer refunds once a payment has been processed. Upon completing your purchase, you will receive an email with your activation instructions. To ensure smooth activation, please make sure:

  • You have provided a correct and active email address.
  • Your device is eSIM-compatible and network unlocked.
  • You have a stable Wi-Fi connection to complete the eSIM installation.

Once activation instructions are sent, you assume full responsibility for installing your eSIM following the provided instructions.

4. Non-Returnable and Non-Exchangeable Items

As eSIM activations are digital and tied directly to your device, we cannot accept returns or exchanges for eSIM services once they have been submitted for activation.

5. Policy Modifications

We reserve the right to update or modify this Refund Policy at any time. Any changes will take effect immediately upon posting on our website. Please review this policy periodically for any updates.

6. Contact Us for Assistance

For any questions or concerns regarding our Refund Policy, please contact our customer support team. We are here to help and strive to provide a seamless experience with your eSIM activation and management.

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  • T-esim.us is the authorized distributor of T-Mobile eSIM in the United States. As an officially licensed distributor, we have full authorization to activate any plan or service under standard use conditions without any issues. If you have questions or encounter any issues with your service, our Help Center is available to assist you. Your satisfaction is our top priority, and we are committed to addressing any concerns you may have.

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